Sky live Camera red light after connecting.. plugged and unplugged several times.. cannot activa

[peter-marlow+1966]

Have you  plugged  the camera  in to hdmi  port 1 ? and the USB in  camera  only works in that way, if you have and still not working  then I would  ring sky 

[peter-marlow+1966]

That is the hdmi port nearest the stand

[peter-marlow+1966]

Up right  part of the stand you might  have in the wrong  hdmi port?

[darrenc3569]

Thank you Peter, 

To be honest i reached around the monster tv and didn't really pay attention to which HDMI i put the cabel in..

will check when i finish work..

[peter-marlow+1966]

Glad it working

[darrenc3569]

Nope, reconnected in hdmi 1.  Still perm red light and not activation. 

[Jones_The_Cat]

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@darrenc3569 wrote:

Nope, reconnected in hdmi 1.  Still perm red light and not activation. 

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Ring Sky and get it replaced. It's probably a duff one. 

[darrenc3569]

Thank you.  Not a great start after 6 years of rubbish BT lol

[darrenc3569]

Turns out underneath the cam is a reset button.  Tiny hole.  
reset and loading.   

[Hassan3]

I have same issue on my sky live camera did yours get fixed

[Hassan3]

Tried all the suggestions and troubleshooting. Keep getting error saying cable not plugged in. Sky live canera stuck on red light

[mikealanr]

Hi @Hassan3 

Try unplugging the camera completely (camera end) from your Sky Glass and then turn the TV off at the wall for a few minutes. Turn glass back on, wait for it to boot and turn the TV on. Then reconnect the camera.  

Remember the camera needs to be plugged into HDMI 1. If you are still getting a solid red light, you will need to contact sky and ask for a replacement as we are fellow subscribers here.

MikeAlanR

[Daniel-F]

Hi @Hassan3 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[ChuckPerry]

I still have the same problem. 

It's never be resolved. I've tried a few times to call sky but either get put through to someone who can't help or say on hold for longer than I a can wait. 
I've given up trying now. 

[Hassan3]

I reset the camera and then it was working fine.

There is a small reset button at the bottom of the camera. you will need to use a pin to get to the button. Press and hold it for about 3 seconds and it should reset.

Then set up teh camera again.