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Discussion topic: Sky keeps dropping out

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This message was authored by Steven__ This message was authored by: Steven__

Sky keeps dropping out

When trying to wstch tv ghe broadband keeps dropping out and the tv comes up with the following message, There is a technical fault. Please try again later.

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This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: Sky keeps dropping out

Posted by a Superuser, not a Sky employee. Find out more

@SKYPETE wrote:
I have been getting the same fault across all the TV's. How do you actually talk to a human being at sky who can help solve it. I'm paying for whole home network and even though they say the signal is great it's not.

What that probably means is that the broadband speed to your Hub is fine, which is what Sky can see, and it's your wifi from your Hub that's the issue. That depends on the fabric of your home, interference etc.

 

What difficulty are you having with speaking to Sky? We may be able to guide you.

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