Sky home and ouck

[Dawn+m1]

I have sky glass already and just got sky home today and a new Wi-Fi box has come when I plug that in it turns off my current sky and I can't change to sky WiFi name or password on the tv. Why have I got this?? I also got a puck so I'm unsure can I just plug this in and it will connect to my current sky?? Not sure why I have Wi-Fi box with new id details??

[Jporch316]

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@Dawn+m1 wrote:

I have sky glass already and just got sky home today and a new Wi-Fi box has come when I plug that in it turns off my current sky and I can't change to sky WiFi name or password on the tv. Why have I got this?? I also got a puck so I'm unsure can I just plug this in and it will connect to my current sky?? Not sure why I have Wi-Fi box with new id details??

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Hi @Dawn+m1 

To add your new WiFi network to glass you will need to go into glass- then settings - then network - then highlight the status box. - then press on reset

that should allow you to add your new wifi

the puck will need to be plugged into a different tv via hdmi and then follow the on screen instructions to setup. This is basically your multi room box 

[Dawn+m1]

Ah that's great thanks, very helpful, does it mean on the pucks though they have to watch what you watch on sky glass?? Can you purchase extra and would it be the same??

[Jporch316 · Accepted solution]

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@Dawn+m1 wrote:

Ah that's great thanks, very helpful, does it mean on the pucks though they have to watch what you watch on sky glass?? Can you purchase extra and would it be the same??

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As long as you have the whole home package then they work independently..... the only thing they share is the main playlists .... so whatever you add to the playlist on one one will automatically appear on the playlist of the other 

you will have to sign into all of the streaming apps on both devices separately 

you can watch different channels on live tv and different shows on the apps simultaneously on the glass and the puck 

[Jporch316]

Also I think you can have up to 6 pucks and 3 glass tvs on one account (and they will all be independent but share the playlist)

note ! You will need a fast stable internet connection to watch all 9 devices the same time 

[Dawn+m1]

Thankyou so much for the advice, that's brilliant Thankyou! Xx

[Jporch316]

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@Dawn+m1 wrote:

Thankyou so much for the advice, that's brilliant Thankyou! Xx

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No problem we all started from scratch at some point ! 

[Dawn+m1]

Least you were kind enough to not call me thick.🤣

[Jporch316]

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@Dawn+m1 wrote:

Least you were kind enough to not call me thick.🤣

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I asked plenty of questions when I first got my glass set ........

theres plenty of knowledgeable users on here and most of us try and be as helpful as we can ........ 👍

[Dawn+m1]

Well it's appreciated Thankyou.😊