0

Discussion topic: Sky glass

Reply
Avatar for Shorty4
Level 1 icon
What's this?
This message was authored by: Shorty4

Message posted on ‎15 Mar 2025 10:20 AM

Sky glass

Voice sync line down screen
Report post
Post 1 of 5
282 Views
0 Likes
Reply
Reply

All Replies

Avatar for AndrewF_UK
Level 9 icon
What's this?
Superuser
This message was authored by: AndrewF_UK

Message posted on ‎15 Mar 2025 11:00 AM

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

The voice sync issue is being worked on and the update rolling out throughout March is said to improve it. 

Are you saying you have a line down the screen? Does that remain after unplugging the TV for a few minutes and then turning it back on?

---
Consider liking this post if it was helpful, or mark as an answer if it solved it for you.
Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.
Report post
Post 2 of 5
279 Views
Reply
Avatar for mikealanr
Level 11 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎15 Mar 2025 11:56 AM

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

Hi @Shorty4 

 

Power off at the mains for at least 5 minutes and see if the line goes away. It's usually a bug in the software that causes this. The lip sync is a know issue and Sky are working to resolve. Changing channel should temporarily fix.

 

If the line doesn't disappear after unplugging from the mains you will need to Sky and claim under warranty (we are fellow subscribers here on the community)

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 3 of 5
253 Views
Reply
Avatar for lettice
Level 16 icon
What's this?
Superuser
This message was authored by: lettice

Message posted on ‎15 Mar 2025 12:05 PM

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Shorty4 

Removed your duplicate thread/ post for same issue

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Report post
Post 4 of 5
244 Views
Reply
Avatar for Shorty4
Level 1 icon
What's this?
Topic Author
This message was authored by: Shorty4

Message posted on ‎25 Mar 2025 01:35 PM

Re: Sky glass

Hi the line does away after turning tv off then back on the other day I had 2 of the lines same thing turn tv off thrn back on it went 

Report post
Post 5 of 5
154 Views
0 Likes
Reply
Reply