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Discussion topic: Sky glass

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This message was authored by Luketaz This message was authored by: Luketaz

Sky glass

I phoned Sky last week because my discovery + is not working as it says I have to upgrade. The lady said it will take a few days for them to fix but it still isn't. It is not discovery + to sort out, it is due to Sky and my subscription and I get it free with Sky glass.

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Luketaz wrote:

I phoned Sky last week because my discovery + is not working as it says I have to upgrade. The lady said it will take a few days for them to fix but it still isn't. It is not discovery + to sort out, it is due to Sky and my subscription and I get it free with Sky glass.


Its a known issue that Sky are having to work with Discovery + to resolve. As its an integration between Sky and a third party it requires time and effort from both sides to resolve. Unfortunately previous issues related to  the Discovery + app running on Sky have taken a couple of months to resolve.

 

You should check out this thread which is tracking the issue: https://helpforum.sky.com/t5/Sky-Glass-Live/Discovery-plus-app-isn-t-working/td-p/4628766/emcs_t/S2h...



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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