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Discussion topic: Sky glass wont display my hdmi input

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This message was authored by AndyBlac This message was authored by: AndyBlac

Sky glass wont display my hdmi input

Am trying to connect my Samsung S22 to my sky glas with a usbc to hdmi adapter, the phone says its connected to an external display but it's not coming on on the sky glass and I can't find an option to switch it to hdmi input manually. Can anyone help me?

Dex is activated on the phone

Adapter is the none powered kind 

I've tried it in all 3 hdmi ports

And it works on normal tv


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This message was authored by mikealanr This message was authored by: mikealanr Answer

Re: Sky glass wont display my hdmi input

Posted by a Superuser, not a Sky employee. Find out more

Hi @AndyBlac 

 

If you go to the "Apss and Inputs" rail and select view all and scroll down to inputs you should see the 3 HDMI ports and AirPlay (if on the new version of software). These are visible even if nothing is plugged into them. You can also use voice commands such as go to HDMI one etc.

 

If you can't see the hdmi inputs try powering off your glass for a few minutes st the mains and power it on and try again. If you can see the hdmi inputs but no picture, try plugging in to HDMI 3 and go into settings > connected devices > HDMI inputs and turn on "older device compatibility".

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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This message was authored by mikealanr This message was authored by: mikealanr Answer

Re: Sky glass wont display my hdmi input

Posted by a Superuser, not a Sky employee. Find out more

Hi @AndyBlac 

 

If you go to the "Apss and Inputs" rail and select view all and scroll down to inputs you should see the 3 HDMI ports and AirPlay (if on the new version of software). These are visible even if nothing is plugged into them. You can also use voice commands such as go to HDMI one etc.

 

If you can't see the hdmi inputs try powering off your glass for a few minutes st the mains and power it on and try again. If you can see the hdmi inputs but no picture, try plugging in to HDMI 3 and go into settings > connected devices > HDMI inputs and turn on "older device compatibility".

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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