Discussion topic: Sky glass voice control not very responsive
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10 Jan 2024 09:44 PM
Have had sky glass for a week am seriously considering sending it back. The voice control is not very responsive at all after about 5 attempts it sometimes works. The picture is buffering then going black. Is this normal or do I have a faulty tv ?
Thanks
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10 Jan 2024 10:22 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Louisew71
What speed is your internet connection and how is your Glass connected? If possible try connecting via ethernet cable and turning off WiFi. The symptoms you have outlined suggest poor connectivity. The voice command NLP (Natural Language Processing) is processed server side (i.e. on sky's servers rather than locally on Glass) and poor connectivity could impact it's performance.
That said, having had Glass for 2 years, I find voice command using the far feild (I e saying hello sky) a lot less reliable than using the mic in the remote.
MikeAlanR
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.