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Discussion topic: Sky glass upgrade fail

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Avatar for SamHiggins
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This message was authored by: SamHiggins

Message posted on ‎04 Jul 2025 07:08 PM

Sky glass upgrade fail

Hi, I'm trying to upgrade my plan to Sky glass air with a wifi upgrade and plan included however when I go to pay and do this it takes my £20 upfront payment and then says "Unfortunately, we have not been able to proceed with your order. Please try again later." and says that they're having technical difficulties. How can I get my money back and is my order completed or do I need to retry.

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎04 Jul 2025 07:39 PM

Re: Sky glass upgrade fail

Posted by a Superuser, not a Sky employee. Find out more

Hi @SamHiggins 

 

We can't tell you if your order is complete as we are fellow subscribers on the community. You will need to call Sky customer services.

 

You can do this by dialling 150 from a Sky landline or mobile.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: peter-marlow+1966

Message posted on ‎04 Jul 2025 08:46 PM

Re: Sky glass upgrade fail

Posted by a Superuser, not a Sky employee. Find out more


SamHiggins

You will need to call sky about this issue  to find out what  is  going on  with  your  order 

P c marlow
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