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Discussion topic: Sky glass tv

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This message was authored by PaulJames98 This message was authored by: PaulJames98

Sky glass tv

Isn't working keeps crashing and can't load channels 

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Sky glass tv

Posted by a Superuser, not a Sky employee. Find out more

@PaulJames98  How are you connected, via wifi or Ethernet? If the former try the latter has that can give a more stable connection 


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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PaulJames98
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This message was authored by PaulJames98 This message was authored by: PaulJames98

Re: Sky glass tv

The sky glass is connected to the internet but it still happens 

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky glass tv

Posted by a Superuser, not a Sky employee. Find out more

@PaulJames98 

Are you able to hardwire it directly to your router via Ethernet cable and turn off WiFi in the glass settings screen? This will check it's not an inconsistent WiFi signal affecting your unit 

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43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.
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