Sky glass tv will not work! Keeps coming up with software error

[DaveHoltby]

 

[GD1]

@DaveHoltby  Have you followed the instructions on screen?

[peter-marlow+1966]

Ring sky straight away, and when they say we have sent you a link would you like to use  it say no, you will then get to speak to an advisor, but going  off of memory my friend  had the same problem  a year ago land ended up having  to have a replacement sent out 

[DaveHoltby]

Yes followed the instructions several times still no response 

[MarkGoldsmith]

@DaveHoltby i suspect you will need to give Sky a call in that case.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

If the automated phone system tries to send you back to the forum, just stay silent or answer "No" if asked if they link they have sent has helped and it should then put you in the queue for an advisor.

[Padam_Padam]

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@DaveHoltby wrote:

Yes followed the instructions several times still no response 

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If the recovery process has failed (ie turn TV off at the mains, press & hold the standby button on the side of the TV, turn mains power back on whilst still holding the standby button for 10-15 secs until the LED lights flash then release finger) then yes, you'll need to ring Sky as it may be properly corrupt and will need replacing. 

[peter-marlow+1966]

Checked  with  my friend  and  showed  him  your photo and said that is what happened  to him  he was on the phone with  sky for ages, but  it is software  problem  and sky had to send him a replacement  sky glass tv as it would not update  no matter  what  they did

[DaveHoltby]

Thanks everyone I got through to sky, a new TV is arriving Weds shame the TV is only max 6 weeks old! Good job kept old TV!