Sky glass tv remote

[Nicoleann67]

Hi, moved house and put my tv up and now the sky glass tv remote isn't working, can someone help me with this. 

[Mr+Flibbles+86]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Fothergill1]

@Nicoleann67 There are a number of threads on this forum about faulty remotes. The good news is I understand that they now have a new updated version in stock.

I see your problem has been escalated by @Mr+Flibbles+86  but in the meantime you could try one of the following:

The one fix that has worked for  number of people, including me, is to hold the remote at both ends and twist as though you were wringing out a cloth. Details can be found on the following thread (post 395)

https://helpforum.sky.com/t5/Glass-Stream/Stream-remote-completely-unresponsive/m-p/4157647#M70170

If that doesn't work you could try the method  given as the "Answer" to the tread at "Sky Glass faulty remote"?

https://helpforum.sky.com/t5/Glass-Stream/Sky-Glass-Remote-Fault/m-p/4176949#M74036 

Even if you get it working again I would contact Sky and ask for a replacement (especially not they have the new batch).  In the interim you can use a Sky Q remote if you have one available.

[Tom-W19]

Hi Nicoleann67

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.