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Discussion topic: Sky glass tv not connecting to internet but sky puck is connected

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This message was authored by: Paulr1964

Sky glass tv not connecting to internet but sky puck is connected

So yesterday evening sky glass says no internet connection but all my other devices are working fine even my sky puck in another room and still no connection today even after leaving sky to unplugged over night and doing all the resets on it help

 

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This message was authored by: Fothergill1

Re: Sky glass tv not connecting to internet but sky puck is connected

Posted by a Superuser, not a Sky employee. Find out more

@Paulr1964  Try the following:  Put Glass to Standby and then unplug both your Glass TV and router.  Leave for a couple of minutes and the plug your router back in and wait for it to finish rebooting.  Once it has rebooted plug your glass TV back in and when that has also rebooted it will usually have connected to the internet again.

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