4

Discussion topic: Sky glass tv issues , been all sorts of ussues over last couple of months , but now its broken

Reply
This message was authored by Damionb This message was authored by: Damionb

Sky glass tv issues , been all sorts of ussues over last couple of months , but now its broken

Over last few months it's turned itself on or off or not come on at all , now I got issue which refers to hdmi that I've read on here , I've changed hdmi cables,  unplugged everything and turned it back on.is still the same ,I have plugged the hdmi cable in from my sky q box to a monitor and that works fine , so tv is the issue , how do I get this fixed? Thanks


Best Answers
Damionb
Topic Author
This message was authored by Damionb This message was authored by: Damionb Answer

Re: Sky glass tv issues , been all sorts of ussues over last couple of months , but now its broken

It's fixed now after a hard reset ,so will see how long it lasts , I was offered another at half price if it does break , but after these issues after only 2 years I won't be replacing with the same , I shall go back to a normal TV,  LG ,Sony etc .... 

Thank you for the replys

View this Answer within the discussion

Reply

All Replies

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Sky glass tv issues , been all sorts of ussues over last couple of months , but now its broken

Posted by a Superuser, not a Sky employee. Find out more

@Damionb Your Glass TV comes with a 2 year warranty so if you have had it for less than that call customer services to discuss the faults and if necessary request a replacement.

 

Note the turning on and off might be related to the Startup & Standby settings.

 

Good luck.

------------------------------------------
If my post has solved your issue please mark as an "Answer"
If it has helped please give it a "Like"
Damionb
Topic Author
This message was authored by Damionb This message was authored by: Damionb

Re: Sky glass tv issues , been all sorts of ussues over last couple of months , but now its broken

Is just over 2 years 

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Sky glass tv issues , been all sorts of ussues over last couple of months , but now its broken

Posted by a Superuser, not a Sky employee. Find out more

@Damionb  That's unfortunate.  You would expect a TV to last much longer than 2 years if the build quality was any good.

 

In mid October last year Sky started a repair service through a third part but it does not cover screen replacements. https://www.sky.com/help/articles/sky-glass-tv-repairs  

 

Good luck.

------------------------------------------
If my post has solved your issue please mark as an "Answer"
If it has helped please give it a "Like"
Damionb
Topic Author
This message was authored by Damionb This message was authored by: Damionb Answer

Re: Sky glass tv issues , been all sorts of ussues over last couple of months , but now its broken

It's fixed now after a hard reset ,so will see how long it lasts , I was offered another at half price if it does break , but after these issues after only 2 years I won't be replacing with the same , I shall go back to a normal TV,  LG ,Sony etc .... 

Thank you for the replys

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion