Given that you are a Sky broadband and Glass customer I would expect Sky to give you full end to end support. It could be that the router has changed channels and connection strength isn't good.
The only other suggestion would be to power down your Sky glass and switch it off at the mains for at least 10 minutes. Turn off your Sky hub for a few minutes and turn it back on, and then once reconnected turn on your glass. Failing this you will need to contact Sky for support by dialling 150 on your Sky landline.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
