Discussion topic: Sky glass streaming

This message was authored by: Idw033 · ‎21 Jul 2024

Issues with streaming,

error message, unable to play

Buffering through shows and playing slow

help!

This message was authored by: GD1 · ‎21 Jul 2024

@Idw033 How is your Glas TV connected to your hub? Can you open the netflix app and go to Get help and run the speed test?

Glass TV's & Stream pucks need a minimum of 25mbps for HD & 35mbps for UHD.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: Idw033 · ‎21 Jul 2024

Ethernet to hub, according to Sky test we have 50mgb,has only been happening

over the last few days 🤷🏻‍♂️

This message was authored by: GD1 · ‎21 Jul 2024

@Idw033 Have you tried a power reboot as that normally fixes most issues.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: TimmyBGood · ‎21 Jul 2024

@Idw033 wrote:

Ethernet to hub,

One thing to check is that WiFi is switched off.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: Sky glass streaming

Sky glass streaming

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