Sky glass sky tv channels don’t load and apps just buffer

[Fswaby002]

Sky glass sky tv channels don’t load and apps just buffer.

[peter-marlow+1966]

How have you  got  your  tv connected  to the Internet, i have  my tv connected  by  ethernet cable  and have never had any problems  with  buffering also i do have sky full fibre to the property broadband gigafast  900mps  which helps, especially  now as i have two 55inch  sky glass tvs a puck, and a sky live camera  and i have both tvs  connected  by ethernet cable, and the puck is on the  wifi, also have an LG smart tv, Xbox, laptop, tablet, p c , 3 alexers, 3 mobile  phones  

[MarkGoldsmith]

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@Fswaby002 wrote:

Sky glass sky tv channels don’t load and apps just buffer.

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If this has only just started happening and previously has been working fine then the first thing I'd suggest is a reboot of the glass.

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

If this has always been an issue then it's a sign that the download speed the Glass is getting isn't suitable. If this is the case and you are connected via WiFi I'd suggest disabling the WiFi in the glass settings, plugging in an Ethernet cable and then performing a restart as outlined above and see if that helps.