Sky Glass & Live
1

Discussion topic: Sky glass screen has lines

Reply
Answered - Go to Answer
Mattb1977
What's this?
This message was authored by Mattb1977 This message was authored by: Mattb1977

Sky glass screen has lines

‎29 Mar 2024 10:19 AM

We have turn our sky glass on this morning and there is a 10cm vertical line through the screen 

Report post
Post 1 of 2
1,006 Views
Reply
0 Likes
View answer in the context of this discussion

Best Answers
mikealanr
What's this?
Superuser
This message was authored by mikealanr This message was authored by: mikealanr Answer

Re: Sky glass screen has lines

‎29 Mar 2024 10:52 AM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Mattb1977 

 

Sometimes this can be caused by a software bug. Unplug your glass from the mains for 10 minutes and power back on. If it still remains you will need to contact Sky and get your set swapped out under warranty.as would point to a hardware issue.

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

View this Answer within the discussion

Report post
Post 2 of 2
1,000 Views
Reply

Did this answer not help you?

Reply

All Replies

mikealanr
What's this?
Superuser
This message was authored by mikealanr This message was authored by: mikealanr Answer

Re: Sky glass screen has lines

‎29 Mar 2024 10:52 AM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Mattb1977 

 

Sometimes this can be caused by a software bug. Unplug your glass from the mains for 10 minutes and power back on. If it still remains you will need to contact Sky and get your set swapped out under warranty.as would point to a hardware issue.

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 2 of 2
1,001 Views
Reply

Did this answer not help you?

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

New Discussion