0

Discussion topic: Sky glass remote

Reply
This message was authored by slm26 This message was authored by: slm26

Sky glass remote

Everytime I press the number 3 on my remote my tv turns off and everytime I press number 7 the volume changes. The number 7 is in my parental pin and when I'm trying to do my pin the 7 isn't working it's only changing the volume. I've tried restarting my tv and also repairing my remote but it's still doing the same thing

 

What can I do?

Reply

All Replies

This message was authored by Duderinogamer This message was authored by: Duderinogamer

Re: Sky glass remote

I had the same issue, it's a known fault with the remote, contact sky they send out a replacement pretty quickly.

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky glass remote

Posted by a Superuser, not a Sky employee. Find out more

@slm26 

 

Reset the remote

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It

If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote...

If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote

If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
slm26
Topic Author
This message was authored by slm26 This message was authored by: slm26

Re: Sky glass remote

Thank you for commenting. I have filled out a form for a replacement remote 

slm26
Topic Author
This message was authored by slm26 This message was authored by: slm26

Re: Sky glass remote

Spoiler
 

I've tried resetting it but it didn't make any difference. Thank you though 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion