Sky glass remote

[Aimee1999]

My sky glass remote has stop working the volume button doesn't work at all I've tried to reset it 

[Chrisee]

@Aimee1999 give Sky a call to get it replaced.

[Anonymous]

@Aimee1999 

The remote is obviously faulty and needs replacing, but you can hold the remote either end and wrist it like wringing out a rag. This method has crazily sorted some remote issues.

It's worth a try as it will keep you going until you get a replacement.

[Tom-W19]

Hi Aimee1999

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Fothergill1]

@Aimee1999 

If you don't get it working and end up requesting a replacement you can use a Sky Q remote while you wait for the replacement to arrive.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please do not hesitate to reach out, so we can re-escalate this for you. Thanks.