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Discussion topic: Sky glass remote

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This message was authored by Brondanem This message was authored by: Brondanem

Sky glass remote

Hello, I am chasing up a delivery of a new sky glass remote that was ordered on the 27th dec 2023


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This message was authored by mikealanr This message was authored by: mikealanr Answer

Re: Sky glass remote

Posted by a Superuser, not a Sky employee. Find out more

Hi @Brondanem 

 

This is a public customer to customer forum. We are fellow subscribers and dont have access to your account. You will need to contact Sky customer service.

 

MikeAlanR

 

 

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

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This message was authored by mikealanr This message was authored by: mikealanr Answer

Re: Sky glass remote

Posted by a Superuser, not a Sky employee. Find out more

Hi @Brondanem 

 

This is a public customer to customer forum. We are fellow subscribers and dont have access to your account. You will need to contact Sky customer service.

 

MikeAlanR

 

 

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky glass remote

Posted by a Superuser, not a Sky employee. Find out more

@Brondanem what does it say when you go to www.sky.com/ordertracking.

 

To be honest that sounds like a long time to be waiting for a Sky Glass delivery, so i wonder if perhaps the credit checks have failed and the order has been cancelled.

Sky Stream and Sky Broadband customer

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This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Sky glass remote

Posted by a Superuser, not a Sky employee. Find out more

@Brondanem wrote:

Hello, I am chasing up a delivery of a new sky glass remote that was ordered on the 27th dec 2023


@Brondanem When I requested a new remote about a year ago I had to call them back 3 times before one actually arrived. You can now order one online and by all accounts they are quick to arrive

 

I would request a replacement at the following link: Streaming TV replacement remote 

 

If you have one available you can use a Sky Q remote while you wait for a replacement.

 

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This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky glass remote

Posted by a Superuser, not a Sky employee. Find out more

@Brondanem 

I ordered a replacement remote via the link on sky web on 31st dec - I received a text and email the same day confirming and received the remote on the 3rd Jan 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by Colly7 This message was authored by: Colly7

Re: Sky glass remote

I'm hoping for the same speedy response but it's still not really acceptable ... Now have a huge TV ornament to look at and can't use the sky service I'm still paying for or the streaming services I pay for besides.

Sky products are costing more and more yet are made from crayon and egg shells.

I think I'll be seeing out this contract then leaving for ANYTHING else

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Sky glass remote

Posted by a Superuser, not a Sky employee. Find out more

@Colly7 I hope your replacement remote arrives soon.  If by any chance you have an old Sky Q remote sitting about that will work until your replacement arrives.

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This message was authored by Colly7 This message was authored by: Colly7

Re: Sky glass remote

Unfortunately that went back not long after the glass arrived. I now can't watch anything except channels the TV decides I've pronounced correctly and nothing from any streaming platform ... Wonder will sky foot the bill for those? 🤔

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Sky glass remote

Posted by a Superuser, not a Sky employee. Find out more

@Colly7 Yes, the voice recognition certainly doesn't work all the time.  I just asked mine to find "Trigger Point" and it came up with "set the alarm for 8 o'clock".  🤷‍♂️ 🤣

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