Sky glass remote not working

[deanne1]

The circle button on the remote is not working everything else on the remote is

[Jporch316 · Accepted solution]

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@deanne1 wrote:

The circle button on the remote is not working everything else on the remote is

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Try a reset on the remote first 

The remote can be reset and paired again following these steps;

1.   Press and hold 7 and 9 together on your Sky remote for three seconds.
2.   Press and hold 4 and 6 together for three seconds.
3.   Press and hold 1 and 3 together for three seconds and follow the on-screen instructions.

if that doesn't fix then I suggest you have a faulty remote ... you can apply to replace the remote under warranty via this link 

https://www.sky.com/help/forms/streaming-tv-remote

in the interim you can use a sky q remote to control the tv (if you have one )

[JRoberts2]

Can you use the tv at all with the sky glass remote not working 

[Jporch316]

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@JRoberts2 wrote:

Can you use the tv at all with the sky glass remote not working 

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You can partially use it with voice commands 

[Fothergill1]

Hi @JRoberts2  If you are lucky enough to have one in a drawer somewhere you can you the Sky Q remote in IR mode.