Sky glass remote not working

[deanne1]

The circle button on the remote is not working everything else on the remote is

[Jporch316 · Accepted solution]

---

@deanne1 wrote:

The circle button on the remote is not working everything else on the remote is

---

Try a reset on the remote first 

The remote can be reset and paired again following these steps;

1.   Press and hold 7 and 9 together on your Sky remote for three seconds.
2.   Press and hold 4 and 6 together for three seconds.
3.   Press and hold 1 and 3 together for three seconds and follow the on-screen instructions.

if that doesn't fix then I suggest you have a faulty remote ... you can apply to replace the remote under warranty via this link 

https://www.sky.com/help/forms/streaming-tv-remote

in the interim you can use a sky q remote to control the tv (if you have one )