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Discussion topic: Sky glass remote not working light on buttons work but not in the correct way

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This message was authored by Harvey15 This message was authored by: Harvey15

Sky glass remote not working light on buttons work but not in the correct way

The buttons aren't working in the correct way 

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This message was authored by mikealanr This message was authored by: mikealanr

Re: Sky glass remote not working light on buttons work but not in the correct way

Posted by a Superuser, not a Sky employee. Find out more

Hi @Harvey15 

 

Try unpairing pairing and repairing you remote as outlined in this article: https://www.sky.com/help/articles/remote-control-help-sky-glass

 

If that doesn't work you can ask Sky for a replacement under warranty by using this form: https://www.sky.com/help/forms/streaming-tv-remote or order them off Amazon if out of warranty.

 

If you have a Sky Q remote you can also pair these to work with Glass.

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
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