Hi @Harvey15
Try unpairing pairing and repairing you remote as outlined in this article: https://www.sky.com/help/articles/remote-control-help-sky-glass
If that doesn't work you can ask Sky for a replacement under warranty by using this form: https://www.sky.com/help/forms/streaming-tv-remote or order them off Amazon if out of warranty.
If you have a Sky Q remote you can also pair these to work with Glass.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
