Sky glass remote not working and voice control on TV not working

[rcarr1991]

I've had sky glass for a couple of months and it's been terrible. The quality of the TV is fine but the remote has stopped working and we were told to use voice commands through the TV which are abysmal and now the voice control on the TV has stopped working. So we can't watch anything. No app for an online remote. No buttons on the TV to use manually. Awful. 

[Tom-W19]

Hi rcarr1991

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi rcarr1991

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.