0

Discussion topic: Sky glass remote microphone not working and microphone already turned on

Reply
Avatar for JamieVicandLou_
Level 0 icon
What's this?
This message was authored by: JamieVicandLou_

Message posted on ‎04 Jan 2025 05:38 PM

Sky glass remote microphone not working and microphone already turned on

When I press the microphone button and talk it then comes up red and says "sorry I didn't quite catch that". Have already gone into settings and the option button and microphone is already turned on. 

Report post
Post 1 of 2
374 Views
0 Likes
Reply
Reply

All Replies

Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎04 Jan 2025 05:56 PM - last edited: ‎04 Jan 2025 05:56 PM

Re: Sky glass remote microphone not working and microphone already turned on

Posted by a Superuser, not a Sky employee. Find out more

Hi @JamieVicandLou_ 

 

They are two different things. The settings which is on refers to the far field microphone. This is for capturing commands where you say "hello Sky". 

 

Pressing the microphone button on the remote will work even when the far field microphone is turned off. You need to ensure that you press and hold the button on the remote while speaking, not just press and let go.

 

See: https://www.sky.com/help/articles/voice-control-sky-glass

 

If remote mic isn't working see here for troubleshooting: https://www.sky.com/help/articles/voice-control-help-sky-glass

 

MikeAlanR

 

 

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 2 of 2
364 Views
Reply
Reply