Sky glass poor performance

[Mbzbkb]

We recently added sky glass air . Connected via ethernet cable directly from router. Tv performance is slow glitches when loading shows and sometimes stops watching TV. 

Called sky who said it should not have been sold to us as they cannot guarantee internet speed high enough (full fibre) where we live.

I have a open complaint and trying to see ideas to improve speed. As this is now our only TV we are stuck.

[Mark39]

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@Mbzbkb wrote:

Called sky who said it should not have been sold to us as they cannot guarantee internet speed high enough (full fibre) where we live.

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That's surprising. Glass works with a minimum broadband speed of 25Mbps,. I doubt your full fibre service can't provide that.

[Jporch316]

@Mbzbkb 

What is your current line speed? You can connect your glass air directly to your router with ethernet to get a stable connection. You can do this straight from your tv to your router or if location is an issue get a set of inexpensive powerline adapters that will utilise your main s electric ring to hard wire your tv your router. Little setup required 

[roger1949]

Still telling everyone it's poor internet speeds I see.

[MarkGoldsmith]

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@roger1949 wrote:

Still telling everyone it's poor internet speeds I see.

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Because the majority of cases it is just that. Not internet speeds per se but the strength and stability of the local WiFi network. 

[Jporch316]

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@roger1949 wrote:

Still telling everyone it's poor internet speeds I see.

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Literally the OP asked for ideas on increasing his internet speed .......

[Mbzbkb]

We get 25.9 and was told today that's not enough 

[Mbzbkb]

The mysky app also says speed to the hub is poor

[MarkGoldsmith]

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@Mbzbkb wrote:

We get 25.9 and was told today that's not enough 

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Correct that right on the borderline of the minimum requiremen, and that speed would fluctuate and decrease if other devices are using the internet.

[Fothergill1 · Accepted solution]

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@Mbzbkb wrote:

We get 25.9 and was told today that's not enough 

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Hi @Mbzbkb The absolute minimum speeds  recommended by Sky are as follows:

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

These speeds assume there is nothing else using up your bandwidth.