You'll have to speak to Sky. I'd phone them to see what they can do.
--- Consider liking this post if it was helpful, or mark as an answer if it solved it for you. Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.
Call Sky and ask if it's not too late to cancel your order.
If it is too late, you'll still be within your 31 day cooling off period, so you'll be able to return it, get a refund, and re-order for the Gen 2 model.
