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Discussion topic: Sky glass not working

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This message was authored by libertyy This message was authored by: libertyy

Sky glass not working

Since getting this tv it has been faulty.  Remote never works even with new batteries. And tv sometimes Dosent even turn on and now it's not turning on even with the button on side. Ridiculous 

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This message was authored by mikealanr This message was authored by: mikealanr

Re: Sky glass not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @libertyy 

 

Try making the following changes in the settings to help with the start up issues:

 

Go to Settings > Start up & Standby > turn overnight power saving to OFF and turn Network Standby mode to ON.

 

You can order a new remote here: https://www.sky.com/help/forms/streaming-tv-remote as there have been issues with batches of the remote.

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
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