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Discussion topic: Sky glass not working

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This message was authored by Beth40 This message was authored by: Beth40

Sky glass not working

Omg I'm having serious issues with my sky glass, it's jumping on playbacks than telling me there's a technical fault with recording, I have to go out of it and back into it, most days to won't turn on by remote or button on side or voice control have to switch all off and plug out,!this is my 2ed Tv now I'm beginning to think I've wasted my money, 

anyone any suggestions I'm only short of throwing Tv in the bin 

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This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Sky glass not working

  • What is your  broadband  speed  and how is the tv connected to it, go to Netflix app open it go to settings  and click on get help go to check network 
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky glass not working

Posted by a Superuser, not a Sky employee. Find out more

Got to admit it does sound like internet connectivity issues with the TV. 

If connected by WiFi it's possible the WiFi signal isn't strong, stable and consistent. The issue with Sky glass is that if at any point the download speed it gets goes below 30 Mbps it's prone to stop working and won't function properly until a reboot.

 

The way to test this is to connect the Tv via an Ethernet cable, disable the WiFi in the glass network settings and then give the glass one more reboot by unplugging it for 2 minutes. This should help improve things.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

Beth40
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This message was authored by Beth40 This message was authored by: Beth40

Re: Sky glass not working

My Tv is conected  through the wire from modem to Tv, it's only an issue with Tv and links for recording, all apps work fine never buff, even my sky Puk works properly it seems to be just an issue with Tv and when you ring sky it's reset Tv I've done, I've updated and still an issue, I can't even change back over because still a few months of paying for a Tv that is totally useless without sky! 
im at a loss 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky glass not working

Posted by a Superuser, not a Sky employee. Find out more

@Beth40 worth checking if the WiFi setting is disabled on the Sky Glass, as it has a habit of defaulting to WiFi even if an Ethernet cable is connected.

 

if the setting isn't disabled and you disable it now it's worth unplugging the TV for a few minutes to allow it to reboot to ensure the updated setting is applied.

 

 



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Sky glass not working

How long did you have the first Sky Glass TV?

 

How long have you had the second Sky Glass TV?

Exiled in HH
This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Sky glass not working

You could get wifi extenders

Beth40
Topic Author
This message was authored by Beth40 This message was authored by: Beth40

Re: Sky glass not working

Will try that thank you 

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