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Discussion topic: Sky glass not working

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This message was authored by: Marky12

Message posted on ‎22 Jan 2025 09:12 AM

Sky glass not working

TV Sorry because if technical issue experiencing a limited service? On website says service is good  **bleep**

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎22 Jan 2025 09:29 AM

Re: Sky glass not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Marky12 

 

In the first instance power off the TV at th mains for a few minutes and then power back on.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Marky12

Message posted on ‎22 Jan 2025 09:49 AM

Re: Sky glass not working

Doesn't work goes straight to the  not working notice 

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This message was authored by: Mark39

Message posted on ‎22 Jan 2025 10:33 AM

Re: Sky glass not working

Posted by a Superuser, not a Sky employee. Find out more

Next, try turning off both your Glass AND your broadband router for a couple of minutes.

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Message posted on ‎22 Jan 2025 11:04 AM

Re: Sky glass not working

Doesn't work also now sky can't update my area with current status 

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This message was authored by: Mark39

Message posted on ‎22 Jan 2025 11:23 AM

Re: Sky glass not working

Posted by a Superuser, not a Sky employee. Find out more

Possibly a broadband issue, then. Give Sky a call.

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This message was authored by: Fothergill1

Message posted on ‎22 Jan 2025 02:46 PM

Re: Sky glass not working

Posted by a Superuser, not a Sky employee. Find out more

@Marky12  In addition to the advise already posted there is a troubleshooting link for this issue at THIS link which might be of help.

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