@Rachelolivia92
Switch off at the mains plug, wait a minute and then switch on again.
If that doesn't restore normal service you'll need to book a hardware swap out with Sky.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
