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Discussion topic: Sky glass not updating region

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This message was authored by mrandyc This message was authored by: mrandyc

Sky glass not updating region

I moved to a different region the other month and Sky Glass is still showing my old BBC region.  I can see quite a few similar posts on here,  has anyone managed to resolve this problem. I tried phoning support and they couldn't resolve it 

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This message was authored by mikealanr This message was authored by: mikealanr

Re: Sky glass not updating region

Posted by a Superuser, not a Sky employee. Find out more

Hi @mrandyc 

 

Is the address correct in my sky? Have you tried turning off at the wall for 10 minutes and powering it back on? Some of the cases that have been posted on the forum have been resolved by a back end team at Sky. It might be worth calling back and requesting that it's escalated.

 

Alternatively there are some sky staff here or superusers who can escalate it for you via the forum, but a slower process.

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky glass not updating region

Posted by a Superuser, not a Sky employee. Find out more

@mrandyc 

You could try emailing viewerr@sky.uk explaining your issue 

 

unfortunatley I don't think they respond over the weekend 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. Gibson les paul tribute. Gibson les paul junior. Fender telecaster. Epiphone billie joe .. rock on
mrandyc
Topic Author
This message was authored by mrandyc This message was authored by: mrandyc

Re: Sky glass not updating region

I did ask if it could be escalated to tech team, but apparently I was already speaking to them. It was off for a few hours during the move. 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Sky glass not updating region

It is a shame Sky CSs can't resolve such a simple issue... just updating you address on your Sky Acount should be sufficient🤔

Exiled in HH
mrandyc
Topic Author
This message was authored by mrandyc This message was authored by: mrandyc

Re: Sky glass not updating region

My address is correct, but for some reason it hasn't fed through to the TV. It seems a big enough bug that they should have resolved it by now. 

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky glass not updating region

Posted by a Superuser, not a Sky employee. Find out more

@mrandyc 

I seem to remember a few posts on here where it took a month or so for the region to change after an address move 

 

as I said above drop an email to viewer relations to see if they can speed it up 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. Gibson les paul tribute. Gibson les paul junior. Fender telecaster. Epiphone billie joe .. rock on
This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Sky glass not updating region

If you scroll right  down the tv guide  all the regions  are there 

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Sky glass not updating region

I live in the south  east but some times I scroll down to watch local news from  other regions 

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Sky glass not updating region

Starts at 951 bbc one london and goes to 969 bbc 2 ni

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