Sky glass not connecting

[Suew41]

Sky glass says my Internet connection is down. Can't connect to the internet.. I've checked cables and I've tried restarting the router by switching off and on at the plug, but it's still not working.

[Fothergill1]

Hi @Suew41 and welcome to the forum.  On the odd occasion that my stream puck has lost internet connection I find the folowing works for me:

Put your Glass TV or puck into Standby and then unplug both your Glass TV (or puck) and router.  Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting.  Once it has rebooted plug your glass TV back in and when that has also rebooted it should have reconnected to the internet

If that doesn't resolve the issue then have a look at the following links to see if they help:

https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

https://www.sky.com/help/articles/connect-devices-to-broadband-start