Sky glass live and streaming services not loading

[Rockie92]

It's not virgin - it's sky 

[peter-marlow+1966]

Sorry looked at the wrong bit of a message 

[Rockie92]

No I hadn't, so thank you for the tip. Unfortunately it still hasn't worked. I'm assuming it's not the internet that's the issue as the live tv isn't working either? Yet bbc player works ( Netflix, prime etc don't work though) 

[peter-marlow+1966]

I think I would ring sky, not sure but sounds like it's  a  problem  with the tv to me, I would ring the ASAP if I was you

[MarkGoldsmith]

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@Rockie92 wrote:

No I hadn't, so thank you for the tip. Unfortunately it still hasn't worked. I'm assuming it's not the internet that's the issue as the live tv isn't working either? Yet bbc player works ( Netflix, prime etc don't work though) 

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Once you have disabled WiFi give it a reboot and turn the plug off for a few minutes. I've noticed the disabling WiFi doesn't always take affect until a reboot.

if that doesn't work then let us know and we can escalate this post to the sky messaging team as you have pretty much tried everything Sky customer services would usually suggest at this point.

[Jporch316]

@MarkGoldsmith 

I have escalated the message earlier .....

[MarkGoldsmith]

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@Jporch316 wrote:

@MarkGoldsmith 

I have escalated the message earlier .....

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Sorry must have missed that 😀

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Rockie92.

[Rockie92]

Hi thank you @Addie15 , I can't seem to find an invite? Where do these go? Sorry first time using this platform.

[MarkGoldsmith]

@Rockie92  The chat will be via a colourful chat bubble which will appear at the bottom of this page. 

You may need to refresh your browser for the chat bubble to appear.

This link explains how the escalation process works:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"