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Discussion topic: Sky glass keeps disconnecting from the wifi but my puck in the bedroom works but the other puck does

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This message was authored by: Heno19

Message posted on ‎18 Jun 2024 01:04 PM

Sky glass keeps disconnecting from the wifi but my puck in the bedroom works but the other puck does

My sky glass keeps disconnecting for the WiFi but my puck in the bed room is working we have rebooted the TV can you send someone  out the must be something wrong with the TV 

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This message was authored by: TimmyBGood

Message posted on ‎18 Jun 2024 01:30 PM

Re: Sky glass keeps disconnecting from the wifi but my puck in the bedroom works but the other puck

Posted by a Superuser, not a Sky employee. Find out more
@Heno19 wrote:

 

 can you send someone  out the must be something wrong with the TV 

There's no in-premises support for Sky Glass.  You'll need to ring, go through a diagnostic script and potentially have the set swapped out by courier delivery and retrieval.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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