I have had sky glass since April 2024 and I have had nothing but problems, freezing, buffering, lip sync problems, the list goes on. First sky told me that it was my broadband mbps, probably because I don't have sky broadband. Not so, my mbps is ample for sky glass. Next they take me through all the updates and settings, fine for a week and now it has started all over again. I wish had never bothered. Has anyone else had any of these problems?
I have checked my network and I am currently getting 64.88mbps. Also connected are my mobile phone, ring door bell and Alexa. Should this make a difference?
Posted by a Superuser, not a Sky employee. Find out more
I don't see any of those issues and don't have Sky broadband either. Speed (Mbps) is not the only requirement in terms of broadband. Stability and freedom from interference are also important. Are you connecting over wifi? An ethernet connection may work better (after turning off wifi on the Glass) .
Posted by a Superuser, not a Sky employee. Find out more
@Kiffiekaffie wrote: Has anyone else had any of these problems?
Similar posts have been made since November 2021: that's inherent the nature of a support forum. The vast majority of Glass users aren't posting here, though
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Thank you for your reply. I am connected by ethernet cable. Went through a load of updates etc with a very helpful guy in customer service and worked for a week and is now playing up again.
Posted by a Superuser, not a Sky employee. Find out more
Have you performed a speed test from the Glass to see what download speed it is getting?
To do that open Netflix on the glass go to Get Help and then Check Your Network.
Sky Stream and Sky Broadband customer
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Thank you Mark. No I haven't don't that. I will give it a go when I get home. Currently away getting some restbite as I care for my mum who has dementia. I had a phone call from my sister who is looking after mum as the TV had frozen and it wouldn't turn of or do anything. I had to advise her to unplug the TV, 3 times it had to be unplugged before she could actually get it working.
I have had my sky glass tv since November 2021 no problems with it at all, but I do have it connected to the Internet by the ethernet cable and I am on full fibre to the property gigafast 900mps and I have had no problems with the puck as well, freezing is normally a wifi issue as the more things you have connected to the Internet the weaker the signal to each one is
I have checked my network and I am currently getting 64.88mbps. Also connected are my mobile phone, ring door bell and Alexa. Should this make a difference?
I have checked my network and I am currently getting 64.88mbps. Also connected are my mobile phone, ring door bell and Alexa. Should this make a difference?
