Sky glass hdmi

[KatieH7]

I have a dvd player and ps5 plugged into my sky glass TV and they keep going black and turning off 2-3 per hour tried them on a different tv so it isn't the devices, I think the hdmi ports are broken can anyone help

[mikealanr]

Hi @KatieH7 

It's likely the cable due to the standard of HDMI implemented on the Sky Glass. Ensure the cable you are using supports the 2.1 standard. See: https://www.sky.com/help/articles/connecting-devices-sky-glass-other

The other thing to try is enable older device compatibility as per the instructions in that article (under blue ray, DVD and other devices). But note this only applies to HDMI port 3.

MikeAlanR

[Ellie_TV]

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@KatieH7 wrote:

I have a dvd player and ps5 plugged into my sky glass TV and they keep going black and turning off 2-3 per hour tried them on a different tv so it isn't the devices, I think the hdmi ports are broken can anyone help

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If you think the HDMI ports are broken and have ruled out the HDMI cables being at fault then you'll need to ring Sky for further troubleshooting.  

If the Glass TV is still within the 2 year warranty period then Sky may replace it. If you are outside the warranty period then you'll need to pay for repair or replacement of the TV.