Sky glass has no sound and some programmes not loading

[Miky1]

My sky tv just stopped working yesterday morning no sound and most channels won't load I've tried all the reset process and still no joy can anyone help please 

[Jporch316]

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@Miky1 wrote:

My sky tv just stopped working yesterday morning no sound and most channels won't load I've tried all the reset process and still no joy can anyone help please 

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Can you get into the Netflix app and go to the settings and select network check .... this will tell you the speed your glass is getting . It may also be worth a  full reboot of your router. 

[Andy3394]

Having same issue did u get it sorted 

[Andy3394]

Sky glass not working no sound factory rest turned off router everything iv no sound and some channels not loading 

[Miky1]

Still not working did you sort yours 

[AP2324]

I have tried watching some programmes on Sky Atlantic today - sometimes the sound will play, but never the picture. 

Everything else is working fine. It was only delivered yesterday and problems already!! 

[Andy3394]

Went to bed turned it off for few hours it seems fine now I think these Internet based tvs need a break now and then I have it on most of the day think it over loaded hope this helps if not contact sky we pay enough so frustrating