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Discussion topic: Sky glass has message stuck on screen and will not let me do anything else

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This message was authored by IainFK This message was authored by: IainFK

Sky glass has message stuck on screen and will not let me do anything else

Sky glass message says sorry, because of a technical issue, your currently experiencing a limited service . Please be assured we are working hard to fix the problem. It has shown this for 2 days now and won't let me do anything else.

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky glass has message stuck on screen and will not let me do anything else

Posted by a Superuser, not a Sky employee. Find out more

Is your sky glass new? Or has it been previously working correctly?

 

have you tried unplugging it for 30 seconds to reboot it?



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

IainFK
Topic Author
This message was authored by IainFK This message was authored by: IainFK

Re: Sky glass has message stuck on screen and will not let me do anything else

I have tried to reboot it, turning it off and back on with 1 time waiting an hour but still comes back on with same screen and message. This is a brand new tv and message came on as I was following the instructions on screen to set up

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky glass has message stuck on screen and will not let me do anything else

Posted by a Superuser, not a Sky employee. Find out more

@IainFK how far through the initial setup process were you able to get? Did it get to the point of linking your Sky Glass to your Sky account?



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

IainFK
Topic Author
This message was authored by IainFK This message was authored by: IainFK

Re: Sky glass has message stuck on screen and will not let me do anything else

It was getting to that bit, I think, when the message came up now it won't let me do anything even get back to the start point, it just seems frozen and unsure what to do about it.

was on hold for an hour yesterday with sky but can't do that every day

This message was authored by GD1 This message was authored by: GD1

Re: Sky glass has message stuck on screen and will not let me do anything else

Posted by a Superuser, not a Sky employee. Find out more

@IainFK  Have you unplugged the TV for a few minutes???

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

IainFK
Topic Author
This message was authored by IainFK This message was authored by: IainFK

Re: Sky glass has message stuck on screen and will not let me do anything else

Yes on more than 1 occasion it has been for over an hour still comes back on with the same message

This message was authored by GD1 This message was authored by: GD1

Re: Sky glass has message stuck on screen and will not let me do anything else

Posted by a Superuser, not a Sky employee. Find out more

@IainFK   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Sky glass has message stuck on screen and will not let me do anything else

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @IainFK to chat.

IainFK
Topic Author
This message was authored by IainFK This message was authored by: IainFK

Re: Sky glass has message stuck on screen and will not let me do anything else

I have replied to your invite but have had no contact since

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