Discussion topic: Sky glass gen2
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Message posted on 14 Feb 2025 10:26 PM
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Sky glass gen2
I received my new sky glass gen2 55" tv yesterday and I'm trying to figure out if they should be a gap between bottom of tv and stand. When they set it up the delivery men I thought everything was ok until I looked properly and saw that you could see through a gap at bottom of tv its not sitting flush with stand and it has a bit of a wobble when you touch it.you can see the gap in this picture I took
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Message posted on 14 Feb 2025 10:40 PM - last edited: 14 Feb 2025 10:41 PM
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Re: Sky glass gen2
Hi @Steve+Edd
No you shouldn't be able to see the prong. It's not seated properly. I assembled my this morning and it sits flush with the base plate.
MikeAlanR
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Message posted on 14 Feb 2025 11:21 PM
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Re: Sky glass gen2
Do you think I should contact sky and get somebody to fix it thanks
Message posted on 15 Feb 2025 12:18 AM
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Re: Sky glass gen2
I received mine today and assembled it myself - there is no gap but it is slightly more wobbly than gen 1
it took two of us to lift the unit and place it on the stand poles. I'm not entirely sure how it clicks into place onto the poles. I don't think you can pull it back off. Maybe if you can check behind to ensure it is resting on the poles and gently try to push it further down? Otherwise yes I would contact sky and seek guidance
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
Message posted on 15 Feb 2025 12:56 AM
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Re: Sky glass gen2
@Steve+Edd If at all possible as it does really need 2 people to lift it, get it checked as this is a very heavy TV and if it falls on a small human or pet it can cause injury to them.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 15 Feb 2025 09:38 AM
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Re: Sky glass gen2
Does the tv come with a hdmi cable . Because I can't find mine in the packaging
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Message posted on 15 Feb 2025 09:42 AM
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Re: Sky glass gen2
No you just connect it to your wifi no hdmi cable needed
Message posted on 15 Feb 2025 09:44 AM
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Re: You've received your Sky Glass Gen 2, what are your thoughts?
@Neil+Essex wrote:Is a hdmi included in the packaging because I can't find one
You won't need one - sky is built into the tv
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
Message posted on 15 Feb 2025 09:44 AM
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Re: You've received your Sky Glass Gen 2, what are your thoughts?
@Neil+Essex wrote:Is a hdmi included in the packaging because I can't find one
No HDMI cable is supplied with a Glass TV. Only Stream pucks come with one.
Message posted on 15 Feb 2025 09:46 AM
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Re: Sky glass gen2
Duh . Just realised it's a tv . Not a box anymore lol
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Message posted on 15 Feb 2025 09:48 AM
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Re: Sky glass gen2
@Neil+Essex wrote:
Does the tv come with a hdmi cable . Because I can't find mine in the packaging
No HDMI cables would only normally come with external devices such as Blu ray players.
Also no ethernet cable, wifi should be ok if you wifi strength and speed is sufficient.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 15 Feb 2025 09:49 AM
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Re: Sky glass gen2
No problem
Message posted on 15 Feb 2025 11:48 AM
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Re: Sky glass gen2
Can you change the screen resolution? In case you watch content that isn't 4k
Sky Glass TV Gen 2. 55” Volcanic Black
1x Sky Stream Puck
Sky Ultimate TV & Netflix Premium
Sky Sports Complete Pack
Sky Cinema
TNT Sports
Sky Ultra HD & Dolby Atmos
Sky Whole Home
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Message posted on 15 Feb 2025 11:52 AM
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Re: Sky glass gen2
Just leave on auto and resolution changes whatever you watch in the settings
Message posted on 15 Feb 2025 12:08 PM
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Re: Sky glass gen2
Is that under the default streaming format option?
Sky Glass TV Gen 2. 55” Volcanic Black
1x Sky Stream Puck
Sky Ultimate TV & Netflix Premium
Sky Sports Complete Pack
Sky Cinema
TNT Sports
Sky Ultra HD & Dolby Atmos
Sky Whole Home
Ad Skipping Pack
MUTV
Virgin Media Broadband Gig 1
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