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Discussion topic: Sky glass gen2

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This message was authored by: Steve+Edd

Sky glass gen2

I received my new sky glass gen2 55" tv yesterday and I'm trying to figure out if they should be a gap between bottom of tv and stand. When they set it up the delivery men I thought everything was ok until I looked properly and saw that you could see through a gap at bottom of tv its not sitting flush with stand and it has a bit of a wobble when you touch it.you can see the gap in this picture I took 

image.jpg

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This message was authored by: mikealanr

Re: Sky glass gen2

Posted by a Superuser, not a Sky employee. Find out more

Hi @Steve+Edd 

 

No you shouldn't be able to see the prong. It's not seated properly. I assembled my this morning and it sits flush with the base plate.

 

mikealanr_1-1739572836922.jpeg

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Steve+Edd

Re: Sky glass gen2

Do you think I should contact sky and get somebody to fix it thanks 

This message was authored by: Jporch316

Re: Sky glass gen2

Posted by a Superuser, not a Sky employee. Find out more

image.jpg

I received mine today and assembled it myself - there is no gap but it is slightly more wobbly than gen 1

 

it took two of us to lift the unit and place it on the stand poles. I'm not entirely sure how it clicks into place onto the poles. I don't think you can pull it back off. Maybe if you can check behind to ensure it is resting on the poles and gently try to push it further down? Otherwise yes I would contact sky and seek guidance 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
This message was authored by: GD1

Re: Sky glass gen2

Posted by a Superuser, not a Sky employee. Find out more

@Steve+Edd  If at all possible as it does really need 2 people to lift it, get it checked as this is a very heavy TV and if it falls on a small human or pet it can cause injury to them.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Neil+Essex

Re: Sky glass gen2

Does the tv come with a hdmi cable . Because I can't find mine in the packaging 

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This message was authored by: Steve+Edd

Re: Sky glass gen2

No you just connect it to your wifi no hdmi cable needed 

This message was authored by: Jporch316

Re: You've received your Sky Glass Gen 2, what are your thoughts?

Posted by a Superuser, not a Sky employee. Find out more

@Neil+Essex wrote:

Is a hdmi included in the packaging because I can't find one 


You won't need one - sky is built into the tv 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
This message was authored by: Ellie_TV

Re: You've received your Sky Glass Gen 2, what are your thoughts?


@Neil+Essex wrote:

Is a hdmi included in the packaging because I can't find one 


No HDMI cable is supplied with a Glass TV. Only Stream pucks come with one. 

This message was authored by: Neil+Essex

Re: Sky glass gen2

Duh . Just realised it's a tv . Not a box anymore lol

====================================
Sky Glass TV Gen 2. 55” Volcanic Black
1x Sky Stream Puck
Sky Ultimate TV & Netflix Premium
Sky Sports Complete Pack
Sky Cinema
TNT Sports
Sky Ultra HD & Dolby Atmos
Sky Whole Home
Ad Skipping Pack
MUTV
Virgin Media Broadband Gig 1
This message was authored by: GD1

Re: Sky glass gen2

Posted by a Superuser, not a Sky employee. Find out more

@Neil+Essex wrote:

Does the tv come with a hdmi cable . Because I can't find mine in the packaging 


No HDMI cables would only normally come with external devices such as Blu ray players.

 

Also no ethernet cable, wifi should be ok if you wifi strength and speed is sufficient.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Steve+Edd

Re: Sky glass gen2

No problem 

This message was authored by: Neil+Essex

Re: Sky glass gen2

Can you change the screen resolution? In case you watch content that isn't 4k

====================================
Sky Glass TV Gen 2. 55” Volcanic Black
1x Sky Stream Puck
Sky Ultimate TV & Netflix Premium
Sky Sports Complete Pack
Sky Cinema
TNT Sports
Sky Ultra HD & Dolby Atmos
Sky Whole Home
Ad Skipping Pack
MUTV
Virgin Media Broadband Gig 1
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This message was authored by: Steve+Edd

Re: Sky glass gen2

Just leave on auto and resolution changes whatever you watch in the settings 

This message was authored by: Neil+Essex

Re: Sky glass gen2

@Steve+Edd 

Is that under the default streaming format option?

====================================
Sky Glass TV Gen 2. 55” Volcanic Black
1x Sky Stream Puck
Sky Ultimate TV & Netflix Premium
Sky Sports Complete Pack
Sky Cinema
TNT Sports
Sky Ultra HD & Dolby Atmos
Sky Whole Home
Ad Skipping Pack
MUTV
Virgin Media Broadband Gig 1
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