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This discussion topic has been answered Discussion topic: Sky glass gen 2 eARC stopped working

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Avatar for Jordanpeo
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This message was authored by: Jordanpeo

Message posted on ‎22 Feb 2025 05:59 PM

Sky glass gen 2 eARC stopped working

Got my gen 2 glass yesterday set everything up with a external sound bar through eARC and everything was working perfectly.

Turned on the TV this evening and no sound at all I have tried everything used multiple hdmi cables and all the different settings absolutely nothing is working. Has anyone else experience this? 

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This message was authored by: GD1 Answer

Message posted on ‎22 Feb 2025 06:06 PM - last edited: ‎22 Feb 2025 06:21 PM

Re: Sky glass gen 2 eARC stopped working

Posted by a Superuser, not a Sky employee. Find out more

@Jordanpeo  Have you tried a TV restart from the settings menu or powered off at the wall and power back on?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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Avatar for BenJoBanjo
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Message posted on ‎22 Feb 2025 06:00 PM

Re: Sky glass gen 2 eARC stopped working

Yes - I had this on my second day with Sky Glass gen 2. Not good is it?

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This message was authored by: GD1 Answer

Message posted on ‎22 Feb 2025 06:06 PM - last edited: ‎22 Feb 2025 06:21 PM

Re: Sky glass gen 2 eARC stopped working

Posted by a Superuser, not a Sky employee. Find out more

@Jordanpeo  Have you tried a TV restart from the settings menu or powered off at the wall and power back on?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎22 Feb 2025 06:15 PM

Re: Sky glass gen 2 eARC stopped working

That has done the trick.

Thank you 👍 

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Message posted on ‎22 Feb 2025 06:34 PM

Re: Sky glass gen 2 eARC stopped working

@GD1 wrote:

@Jordanpeo  Have you tried a TV restart from the settings menu or powered off at the wall and power back on?

That's what Sky told us to do too. It worked for a bit but it kept stopping again. I've got rid of the TV now. 

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