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Discussion topic: Sky glass freezing

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This message was authored by hacksaw12 This message was authored by: hacksaw12

Sky glass freezing

Sky glass constantly freezing and no sound. I have done a soft reboot and it's,still doing the same also checked WiFi and broadband and there is no issues, is there anything else that I can so to solve this issue

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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Sky glass freezing

Posted by a Superuser, not a Sky employee. Find out more

@hacksaw12  Is the TV itself set to connect over ethernet as the wifi speed  of 8.7mbps is extremely low and is the cause of your issues.

 

Go to settings --> Network --> Network Connection  - should show as Ethernet.

 

Also check advanced settings and turn wifi off.

 

What speeds do you get on your broadband line?  It needs to be a minimum of 25mbps for HD & 35mbps for UHD

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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This message was authored by GD1 This message was authored by: GD1

Re: Sky glass freezing

Posted by a Superuser, not a Sky employee. Find out more

@hacksaw12  How did you check wifi?  Have you ran a speed test from the netflix app on the Glass TV?  What speed are you getting over wifi to the TV itself?

 

Can you use ethernet instead of wifi?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

hacksaw12
Topic Author
This message was authored by hacksaw12 This message was authored by: hacksaw12

Re: Sky glass freezing

Eithernet cable in the TV WiFi signal is 8.7 still getting the same issues,

This message was authored by GD1 This message was authored by: GD1 Answer

Re: Sky glass freezing

Posted by a Superuser, not a Sky employee. Find out more

@hacksaw12  Is the TV itself set to connect over ethernet as the wifi speed  of 8.7mbps is extremely low and is the cause of your issues.

 

Go to settings --> Network --> Network Connection  - should show as Ethernet.

 

Also check advanced settings and turn wifi off.

 

What speeds do you get on your broadband line?  It needs to be a minimum of 25mbps for HD & 35mbps for UHD

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

hacksaw12
Topic Author
This message was authored by hacksaw12 This message was authored by: hacksaw12

Re: Sky glass freezing

Thanks for that it's,seems to work now  

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