Sky glass freezing

[hacksaw12]

Sky glass constantly freezing and no sound. I have done a soft reboot and it's,still doing the same also checked WiFi and broadband and there is no issues, is there anything else that I can so to solve this issue

[GD1]

@hacksaw12  How did you check wifi?  Have you ran a speed test from the netflix app on the Glass TV?  What speed are you getting over wifi to the TV itself?

Can you use ethernet instead of wifi?

[hacksaw12]

Eithernet cable in the TV WiFi signal is 8.7 still getting the same issues,

[GD1 · Accepted solution]

@hacksaw12  Is the TV itself set to connect over ethernet as the wifi speed  of 8.7mbps is extremely low and is the cause of your issues.

Go to settings --> Network --> Network Connection  - should show as Ethernet.

Also check advanced settings and turn wifi off.

What speeds do you get on your broadband line?  It needs to be a minimum of 25mbps for HD & 35mbps for UHD

[hacksaw12]

Thanks for that it's,seems to work now  

[Goultygirl]

My sky glass keeps freezing if I pause live TV when I try to watch it it automatically jumps to live TV and I miss half the programme if I try rewinding it then either won't play or the lip sync is off with the picture I've rebooted put it on standby etc but it still keeps happening