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Discussion topic: Sky glass disabled

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This message was authored by Abel This message was authored by: Abel

Sky glass disabled

Hello I have a sky glass I cancel the contract 4 month ago this morning I switch it on and it says on the screen THIS DEVICE IS DISABLED 

 

how I can fix it ?

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky glass disabled

Posted by a Superuser, not a Sky employee. Find out more

How do you have it setup? Is it connected to the internet thus only the apps work or have you disconnected it from the internet and plugged in an Ariel cable for the live channels?



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Abel
Topic Author
This message was authored by Abel This message was authored by: Abel

Re: Sky glass disabled

Not working bro

This message was authored by mikealanr This message was authored by: mikealanr

Re: Sky glass disabled

Posted by a Superuser, not a Sky employee. Find out more

Hi @Abel 

 

Without answering the questions, no one here will be able to offer you any advice. Bear in mind this is a forum of other subscribers, you aren't talking to Sky.

 

As per @MarkGoldsmith question? Is your unit still connected to the internet? Has it been factory reset, is it still linked to a Sky account?

 

https://www.sky.com/help/articles/sky-glass-without-a-subscription

 

"If you don’t activate your Sky Glass TV, you’ll only be able to connect your other devices. Access to TV apps like Netflix won't be available"

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Abel
Topic Author
This message was authored by Abel This message was authored by: Abel

Re: Sky glass disabled

Hello yes is connect to the internet but I was thinking to FACTORY RESET but I don't have that option only this 

 

https://youtube.com/shorts/61NLiuySfmQ?si=CN4brt1X22C1dl7w

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky glass disabled

Posted by a Superuser, not a Sky employee. Find out more

@Abel 

 

Have you either purchased the set outright, paid off the purchase loan at time of cancellation, or are continuing to make loan repayments?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky glass disabled

Posted by a Superuser, not a Sky employee. Find out more

@Abel 

Did you cancel your sky account as well as the tv subscription?

 

if you cancel your account the tv will not work as a tv at all.

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
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