Sky glass disabled

[Abel]

Hello I have a sky glass I cancel the contract 4 month ago this morning I switch it on and it says on the screen THIS DEVICE IS DISABLED 

how I can fix it ?

[MarkGoldsmith]

How do you have it setup? Is it connected to the internet thus only the apps work or have you disconnected it from the internet and plugged in an Ariel cable for the live channels?

[Abel]

Not working bro

[mikealanr]

Hi @Abel 

Without answering the questions, no one here will be able to offer you any advice. Bear in mind this is a forum of other subscribers, you aren't talking to Sky.

As per @MarkGoldsmith question? Is your unit still connected to the internet? Has it been factory reset, is it still linked to a Sky account?

https://www.sky.com/help/articles/sky-glass-without-a-subscription

"If you don’t activate your Sky Glass TV, you’ll only be able to connect your other devices. Access to TV apps like Netflix won't be available"

MikeAlanR

[Abel]

Hello yes is connect to the internet but I was thinking to FACTORY RESET but I don't have that option only this 

https://youtube.com/shorts/61NLiuySfmQ?si=CN4brt1X22C1dl7w

[TimmyBGood]

@Abel 

Have you either purchased the set outright, paid off the purchase loan at time of cancellation, or are continuing to make loan repayments?

[Jporch316]

@Abel 

Did you cancel your sky account as well as the tv subscription?

if you cancel your account the tv will not work as a tv at all.