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Discussion topic: Sky glass connectivity

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This message was authored by: 8pm-problems

Message posted on ‎11 Jun 2025 07:52 PM

Sky glass connectivity

Why does my sky glass disconnect its self from our WiFi every night, it'll have a rest for 15 minutes then it'll maybe start working again, during this time the remote will randomly not work making it even more difficult to get back on line 

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Avatar for peter-marlow+1966
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Superuser
This message was authored by: peter-marlow+1966

Message posted on ‎11 Jun 2025 08:19 PM

Re: Sky glass connectivity

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Can you  connect  your  tv to your  broadband  router  with an ethernet cable  that will be more stable  and reliable  

P c marlow
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This message was authored by: mikealanr

Message posted on ‎11 Jun 2025 09:07 PM

Re: Sky glass connectivity

Posted by a Superuser, not a Sky employee. Find out more

Hi @8pm-problems 

 

Try going into settings > startup and standby and turn ON "Networked Standby mode" and turn OFF overnight power save.

 

Or try and ethernet cable as @peter-marlow+1966 suggests. However ensure you turn WiFi off in the settings on your glass if you do as it will try to connect even with an ethernet cable connected.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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