Discussion topic: Sky glass connection

This message was authored by: Nick206 · ‎28 Mar 2025

Just had sky glass sold to me. So far it's a disaster. Keeps disconnecting and I have good internet on everything else. Can go hours without anything tried the turn off TV and router many times.

This message was authored by: AndrewF_UK · ‎28 Mar 2025

Hi @Nick206

Firstly, welcome to the forum. Hopefully we can help, but keep in mind this is a customer to customer place.

When you say it disconnects, is there a specific message appearing on screen? Just so we're all on the same page.

Could you share your ISP please?

I assume you're connected by WiFi, but please confirm. And is it viable to connect by Ethernet in your home?

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Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.

This message was authored by: GD1 · ‎29 Mar 2025

@Nick206 In addition to @AndrewF_UK advice can you also open the netflix app on your Glass TV, go to Get Help, run connection test, what speed is being reported?

Are you con necting over wifi or ethernet?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.

Discussion topic: Sky glass connection

Sky glass connection

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