@pete1986andrew Potentially down to bandwidth issues.
What speed are you getting to the TV?
Open the netflix app on Glass and go to get help, run the connection test.
Low latency streams need a bit more constant bandwidth than the regular UHD channels, any fluctuations could cause an issue.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
