Sky glass apps

[NPendragon]

Why has my Crunchyroll app come off my shy glass tv? Since cancellation of my sky tv contract?

[Anonymous]

@NPendragon It should still be there as far as I know. Have you tried refreshing the apps? 

Edit: It's still showing on the Apps rail on my Glass. Maybe you need to restart the TV or scroll further along the rail to see it? 

[NPendragon]

It does not give me that option 

[Anonymous]

@NPendragon Can't you access the Settings menu anymore? 

[NPendragon]

Nope rebooted the glass tv but nothing has changed.

also when you don't have a sky contract can you not get normal TV channels like bbc/itv/c4 & c5?

[NPendragon]

Yes I can get to the TV settings but no app settings

[Anonymous]

@NPendragon So if you go into Settings, then Startup and Standby is there no option to refresh apps?

Re: BBC, ITV etc - you need to plug in an aerial to get them I believe.

[TimmyBGood]

---

@NPendragon wrote:

also when you don't have a sky contract can you not get normal TV channels like bbc/itv/c4 & c5?

---

Not delivered through the Sky EPG: there isn't functionality similar to a Sky+ box without a viewing card.

Reception is over digital terrestrial television through an aerial and using the DTTV EPG, or in a channel-specific app where it has that facility.

[Chloe-W22 · Accepted solution]

Hey @NPendragon ! Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related. 

This didn't sound right so I sent it over to our apps team, who have added it to the unsubscribed rail, can you check Crunchyroll is available to you now?