Sky glass apps not playing

[Tjscott95]

In the last two weeks I have been unable to play anything on IPlayer, ITVX and Amazon Prime.

Netflix and normal tv work fine so the internet is working.

I have turned the TV off and on at the wall reset my internet connection and completely reset the tv, but I still get the following error messages:

BBC IPlayer : Try again shortly or a different programme. Error code: 02066

Amazon Prime: Your device is connected to the internet using a VPN or Proxy Service. Please disable it and try again.

I haven't changed anything in the past months, it just seems to have stopped working. Anyone know how to fix this? 

[Jporch316]

Quick couple of questions 

1. who is your isp?

2. Have you tried rebooting your router 

3. do you use a vpn or vpn router ?

sounds to me like your device thinks it's in another country .......

[Tjscott95]

Hi,

We use Sky as our ISP via their see the light subsidiary. 

Ive reset the router and that made no change.

I haven't got a VPN

[denley]

---

@Tjscott95 wrote:

In the last two weeks I have been unable to play anything on IPlayer, ITVX and Amazon Prime.

Netflix and normal tv work fine so the internet is working.

I have turned the TV off and on at the wall reset my internet connection and completely reset the tv, but I still get the following error messages:

BBC IPlayer : Try again shortly or a different programme. Error code: 02066

Amazon Prime: Your device is connected to the internet using a VPN or Proxy Service. Please disable it and try again.

I haven't changed anything in the past months, it just seems to have stopped working. Anyone know how to fix this? 

---

---

@Tjscott95 wrote:

In the last two weeks I have been unable to play anything on IPlayer, ITVX and Amazon Prime.

Netflix and normal tv work fine so the internet is working.

I have turned the TV off and on at the wall reset my internet connection and completely reset the tv, but I still get the following error messages:

BBC IPlayer : Try again shortly or a different programme. Error code: 02066

Amazon Prime: Your device is connected to the internet using a VPN or Proxy Service. Please disable it and try again.

I haven't changed anything in the past months, it just seems to have stopped working. Anyone know how to fix this? 

---

Same problem sky glass is an absolute nightmare and is turning out  to be a total nightmare. I wish I'd have kept Q

[Joe-Bow]

This sounds again like an issue with a failed/corrupt firmware/cache issue, IMHO.

I used to have similar issues on one of my Pucks in the early days of Glass. I've not seen it for a while, although I just did have an issue with Q15.x and one of my Pucks earlier this week, however other reports of apps not working have increased since the rollout/rollback/re-rollout of Q14.x.

[Rowan1993]

I have had exactly same problem tonight. I can access normal tv on my Sony tv via puck, but says there is a connectivity issue with HDMI when trying to view Amazon prime, Disney etc.

weird thing is when I put hdmi cable in sound bar (arc) input it works, but none of other ones. Wasted whole evening trying to get it working.