Sky glass air picture

[Morphi]

Received our sky glass air today, reasonably happy apart from I can't get rid of the strang yellow tint on the picture, first Tv change in a long time so looking for any advice to tweak it out.

[MarkGoldsmith]

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@Morphi wrote:

Received our sky glass air today, reasonably happy apart from I can't get rid of the strang yellow tint on the picture, first Tv change in a long time so looking for any advice to tweak it out.

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@Morphi is it doing this all the time or just on specific content?

[Morphi]

Thanks for the reply, it's a general yellow tint on everything, effects all whites. 

[MarkGoldsmith]

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@Morphi wrote:

Thanks for the reply, it's a general yellow tint on everything, effects all whites. 

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Try a couple of things to see if they help you get a better picture for your TV. 

Have you tried changing the viewing mode in Settings -> Picture and Sound -> Viewing Mode to see if it improves the situation? Sometimes i've found the Auto mode doesn't quite give the best picture based on local lighting conditions.

If none of the provided viewing modes make a difference, it may be worth going to Settings -> Picture and Sound -> Picture, then scrolling down to Custom Settings and adjusting settings like hue/tint, colour saturation, and white balance. If you are playing around with the custom settings and completely mess them up and make things worse, you can reset them back to default in the Settings -> Picture and Sound

[KevNewMedia]

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@Morphi wrote:

Received our sky glass air today, reasonably happy apart from I can't get rid of the strang yellow tint on the picture, first Tv change in a long time so looking for any advice to tweak it out.

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Hi @Morphi 

Thanks for using the Sky Community.

I've escalated your post to our Community Messaging team, and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Morphi]

Thought I would follow up now it has almost been a week. I have not had any luck getting the white balance even close to any of the other TV I have owned. Everything has a very strange nicotine tint to it. I have tried every setting going.

In addition, I have also noticed that there are considerable dirty screen patches, it was initially just on the Sky OS solid screens but the more I use it, the more I notice it on other solid colour screens. They look like vertical lines, that continuously go Light and dark or just dark square patches.

Overall the picture quality is terrible, I dont know if the screen is faulty or this is just the overall quality. Either way I would avoid at the moment. I am really gutted.

[MarkGoldsmith]

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@Morphi wrote:

Thought I would follow up now it has almost been a week. I have not had any luck getting the white balance even close to any of the other TV I have owned. Everything has a very strange nicotine tint to it. I have tried every setting going.

In addition, I have also noticed that there are considerable dirty screen patches, it was initially just on the Sky OS solid screens but the more I use it, the more I notice it on other solid colour screens. They look like vertical lines, that continuously go Light and dark or just dark square patches.

Overall the picture quality is terrible, I dont know if the screen is faulty or this is just the overall quality. Either way I would avoid at the moment. I am really gutted.

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That sounds like a faulty TV to me as my Air certainly isn't doing that.

I'd suggest getting Sky to send you a replacement.

[KevNewMedia]

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@Morphi wrote:

Thought I would follow up now it has almost been a week. I have not had any luck getting the white balance even close to any of the other TV I have owned. Everything has a very strange nicotine tint to it. I have tried every setting going.

In addition, I have also noticed that there are considerable dirty screen patches, it was initially just on the Sky OS solid screens but the more I use it, the more I notice it on other solid colour screens. They look like vertical lines, that continuously go Light and dark or just dark square patches.

Overall the picture quality is terrible, I dont know if the screen is faulty or this is just the overall quality. Either way I would avoid at the moment. I am really gutted.

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Hi @Morphi 

I escalated your details to our Community Messaging Team the other day.

Have you managed to message with them yet?

[Morphi]

I have spoken to the escalations team and the device is being swapped out Monday.   

Some images of the Dirty Screen Effect, the yellow tint doesnt show up very well on the photos: 

[TimmyBGood]

@Morphi 

That's fairly horrible.  Just to check, is the Glass Air on its supplied feet, or some other mount going into the VESA points?

[Morphi]

Thjis was straight out of the box and onto the stand.

[Morphi]

I have taken delivery of the replacement device and while the dirty screen effect is less prominant, it is very much still there. This time its narrow vertical stripes.

I think for many (my wife included) it would not bother them, however for someone like me I just cant unsee it. I am told that all modern screens, with the exception of OLED have a degress of DSE and it is too be expected but I have no idea if thats a true statement and whether to pursue this any further or give it up as a lesson learnt.

[BenJoBanjo · Accepted solution]

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@Morphi wrote:

I have taken delivery of the replacement device and while the dirty screen effect is less prominant, it is very much still there. This time its narrow vertical stripes.

I think for many (my wife included) it would not bother them, however for someone like me I just cant unsee it. I am told that all modern screens, with the exception of OLED have a degress of DSE and it is too be expected but I have no idea if thats a true statement and whether to pursue this any further or give it up as a lesson learnt.

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It's true that all LED backlit LCD screens can suffer from DSE, but cheaper models do tend to suffer more. This is the case for all manufacturers, not just Sky. 

Sky Glass Air may suffer more because it only has global dimming, not local dimming. The whole image is therefore illuminated evenly regardless of what is on the screen, which can highlight areas of DSE more clearly. 

You could continue to play the panel lottery until you (hopefully) get a TV which suffers less from it, but you should perhaps lower your expectations of what is achievable on a budget TV. It is possible to get LED backlit LCD screens with little or even no visible DSE, but it's entirely random as to whether you get one or not. 

Only an OLED or mini-LED LCD TV with local dimming will give you a guarantee of no DSE.  

[Morphi]

I think that is probably what I needed to hear at this stage thank you, probably should have done my homework before I lept in and on the offessive.

The overall SKYOS experience, bar a few niggles has been good so far and I was a die hard Sky Q user before. I will admit I paired up the old Sky Q remote (You cant do the same on the puck unfortunetely) but quite enjoying the playlists. Pinning apps as well as stations would be a good addition if anyone is listening.