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Discussion topic: Sky glass after reboot

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Avatar for Hazeyjonesy5
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This message was authored by: Hazeyjonesy5

Message posted on ‎21 Sep 2024 09:50 AM

Sky glass after reboot

After 24 hrs I've got my sky glass back almost. 
when I go to itv or bbc I'm getting a message :

to watch this you need to upgrade your subscription - I don't understand why I can't get basic channels now and I don't know what to do. 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎21 Sep 2024 09:53 AM

Re: Sky glass after reboot

Posted by a Superuser, not a Sky employee. Find out more

@Hazeyjonesy5   I would suggest doin the following, turn off TV by remote, unplug for 30 seconds, plug back in, if this issue persists post back and we'll see if this can be escalated to the messaging team.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Avatar for Jporch316
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Superuser
This message was authored by: Jporch316

Message posted on ‎21 Sep 2024 10:08 AM

Re: Sky glass after reboot

Posted by a Superuser, not a Sky employee. Find out more
@Hazeyjonesy5 wrote:

After 24 hrs I've got my sky glass back almost. 
when I go to itv or bbc I'm getting a message :

to watch this you need to upgrade your subscription - I don't understand why I can't get basic channels now and I don't know what to do. 

Try pulling the plug from the wall for a few minutes then plugging back in 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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